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Due to the COVID-19 pandemic mail carriers are changing how they handle signatures and deliver mail.
To reduce health risks, the postal service is temporarily modifying customer signature capture procedures.
While maintaining a safe, appropriate distance, employees will request the customer’s first initial and last name so that the employee can enter the information on the electronic screen or hard copy items such as return receipts, PS Forms 3811 and 3829.
For increased safety, employees will ask the customer to step back a safe distance or close the screen door/door so that they may leave the item in the mail receptacle or appropriate location by the customer door.